Single view to serve multiple channels
Centralize all comments and messages of customers from supported sale channels (Facebook Fanpage, Personal Facebook Profile, Instagram, Zalo OA, Shopee, Sendo, Website Live Chat, Email…). A smart methodology to merge all content types (comment on a facebook post, message via messenger or instagram, email) into a single conversation thread that help the supporters to have an overview about what customer are talking about.
We help business owners to manage their employees in a secure way while still able to give them enough access to the sale channels or customer information easily without needing to share the private username/password of social media accounts or worrying about cloning of your customer data from your employees.
Support customer segmentation and notation via tagging or customer sale pipeline. Help business owners to make a plan for the individual customer segment.